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FAQ

Booking Information

Do I have to purchase tickets in advance?

You must purchase your tickets in advance. To maximize your chances of getting the tour date and number of tickets you prefer, please book well in advance.

Will I receive documentation when I book a tour or event?

Once you book a tour or event online through our registration system, you will automatically receive a confirmation of your reservation by email. It will contain all the information needed in advance of the tour or event.

What methods of payment do you accept?

We accept all major credit cards: Visa, Mastercard, Amex.

Is it secure to enter my credit card number?

Savour Toronto uses a secure payment processing system for all transactions. Our system is PCI-certified meaning all data is encrypted and verified during the entire registration process and no credit card information is stored by Savour Toronto.

Is there a booking fee?

There is no booking fee.

Do you have gift certificates/gift vouchers?

Yes! We offer gift certificates and gift vouchers to all of our food tours. This is a wonderful way to treat that food connoisseur on your gift list with a delicious and memorable experience. Check out our dedicated page with Q&Aemail us or call us at 1-855-472-8687 (1-855-4-SAVOUR) for assistance.

Tour and Event Logistics

What is the average group size for your tours and events?

It varies. Our public tours have an average of about 8 guests. Some of our tours can operate with as few as 2 guests. This allows us to make the experience more personal and enjoyable for everyone. During peak periods such as dates surrounding the holidays (Christmas, New Year’s Eve, Valentine’s Day, Mother’s Day, Easter, etc.) most of our public tours can accommodate up to 14 people.

Please review the tour details for more information.

How do I know what a specific Savour Toronto tour or event is like?

On the “Our Tours” section, there is a summary of each available tour or event. To know more details about a particular tour or event, click the “more info” button to view the full details.

How much food is served on your food tours?

Most tours have between 5–7 tastings. A tasting is a generous sample showcasing the very best establishments in the neighbourhoods we visit and within their categories. Many of our tastings are comparable in size to regular items listed on the menu of the restaurants, eateries, and food shops we visit. Each tasting has been carefully selected based on it’s culinary merit and paid for by the staff at Savour Toronto. We are proud to support Toronto’s vibrant food scene!

Do you offer food substitutions? Are you able to accommodate dietary requests?

When booking your reservation, please select the available substitution offering for the tour (e.g. vegetarian, non-alcoholic, etc.).  If you do not see your particular dietary request from the list, this means that we cannot fully guarantee that substitutions can be provided for the entire tour. It may mean that some tastings will meet your dietary request but others may not.

We have curated each tour to highlight signature and unique foods from each establishment and try to accommodate as many dietary requests as possible. Unfortunately not all our partners can always meet the special dietary needs of each of our attendees (e.g., finding a dairy-free option in a cheese shop or a sugar-free option at a bakery). Please make special note that unfortunately at this time, we cannot provide any exclusive gluten-free or nut-free substitutions for an entire tour at this time. We truly appreciate your understanding in this matter.

For any questions about dietary needs, please Contact Us in advance to booking.

Does the tour leader accept gratuities? Are they included in the ticket price?

Gratuities are not included in the ticket price. Gratuities, while not mandatory, are graciously accepted by our tour guides. The standard gratuity in the service industry in Toronto is 15%-20%.

What happens if it rains or snows?

Our tours and events are held rain, shine, or snow. We advise you to check the weather conditions for your scheduled date and dress appropriately. In the rare case of serve weather in which a tour or event needs to be cancelled, you will be notified in advance and a full refund will be issued.

Do your tours and events run all season long?

Absolutely! We tailor all of our tours and events to the season and have specialized itineraries for the fall, winter, spring and summer. We fully embrace the season and feature tastings and activities best suited for the occasion.

What if I arrive late and miss part of the tour?

Please let us know if you’re arriving late by contacting us as soon as possible and we’ll advise you on where you can meet with the group. We don’t provide refunds for any food tastings or activities that you’ve missed.

What is your cancellation policy?

The following is our cancellation policy surrounding our tours and events:

Are children allowed on a tour?

Children six and up must purchase a ticket when accompanying an adult on a tour. Unfortunately, we cannot permit strollers because of spacing constraints.

Are pets allowed on a tour?

As much as we love pets and think they would be a lot of fun to have on a tour, we regret to say they’re not permitted in the restaurants and food establishments that we’ll be visiting. 

Is there parking near the tour meeting point?

Yes, there is parking located near the meeting point. Specific parking details are provided after purchasing ticket(s).

Are cameras allowed on the tour?

Absolutely! Cameras are allowed during the tour. We strongly encourage you to take photos. Feel free to post them to our Facebook or Twitter page!

Are tours and events only offered in English?

We only offer our tours and events in English at this time. As we continue to expand in the future, we hope to be able to offer our services in other languages.

Please don’t hesitate to contact us with any additional questions and we will be glad to answer them for you!

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